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Terms and Conditions

This page (together with the documents referred on it) tells you the terms and conditions on which we sell any of the products listed on our website www.heblayo.com (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site.

You should print a copy of these terms and conditions for future reference.

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.



Information about us

www.heblayo.com is a site operated by HEBLAYO LTD ("We"). We are registered in England and Wales under company registration number 08884517. Our registered office is 86-90, Paul Street, London, EC2A 4NE. Our email address is: info@heblayo.com.

Service Availability

We only accept orders from individuals in the UK.

Your Status

By placing an order through our site, you warrant that:

  • You are legally capable of entering into binding contracts; and
  • You are at least 18 years old.
  • You are a resident of the United Kingdom

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

  • After you place an order, we will send you an order confirmation email notifying you that we have received your order.

Please note, this does not mean that we have accepted the order. You placing an order constitutes an offer to us to buy a Product. All orders are subjected to availability and the order being accepted by us. 

We will confirm that your order has been accepted by sending you an Order Dispatch Confirmation Email. The contract between us ("Contract") will only be formed when we send you the Order Dispatch Confirmation Email.

  • We will only process your order once we receive the payment in full.
  • If there is a mistake with your order, there maybe an opportunity to correct that mistake so long as you email us on ‘info@heblayo.com’ before your order is dispatched. If your order has already been dispatched, you will not be able to amend your order. Please follow our Returns Policy for instructions.
  • The Contract will relate only to those Products whose dispatch We have confirmed in the Order Dispatch Confirmation Email. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation Email.
  • We are authorised to refuse any order made by you for any reason.
  • When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

AVAILABILITY AND DELIVERY

  • Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation Email.
  • If no delivery date is specified, then within 30 days of the date of the Order Dispatch Confirmation Email, unless there are exceptional circumstances.

PRICE AND PAYMENT

  • The price of any Products or Services will be as quoted on our site at the time of order, except in cases of obvious error
  • These prices shown on the website include UK VAT. Prices exclude delivery charges. Delivery costs for the dispatch of Products will be added to the total amount due prior to the placing of any order and must also be paid in advance.
  • Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Acknowledgement.
  • Payment for all Products must be by Paypal, Credit or Debit Card. You will be given the option to pay using your Paypal account, credit or debit card on the Paypal payment screen.

ORDER CANCELLATIONS AND REFUNDS

WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.